I'm emailing this comment to you making sure that AA might greater be capable of stimulate team being additional courteous when points go wrong.Shopper service may make such a distinction for people using your service.
I've had terrible experiences with american airlines. i can’t even charge their shopper service since it is way underneath a one star. purchaser relations representatives are impolite, shorter, and unfriendly.
I happen to be an AA purchaser for more than 25 a long time. Your service has grown to be disappointing to convey the the very least. It's in all areas of service from sign in to , tavel to baggage handling.
Worst Airline at any time?!?! Misplaced my luggage in Charlotte NC, February six right after giving it (along with my spouse’s) to 2 attendants at the baggage belt for returning passengers. Hers arrived in on our flight, mine did not. Now eleven times later on and following acquiring passed through telephone hell plus some quite non caring people today, I have experienced no contact from any person. The normal remedy is “we are still looking to Track down your luggage”. Their questionnaire and all sorts happen to be sent to Baggage Claim Section but not one person definitely seems to be interested in accomplishing just about anything to reduce their troubles.
I obtained a promo while in the mail from American Airlines in reference to fast tracking to elite position. Once i tried to log onto the Website from the promo I couldn't uncover it (aa.
I like AA but be sure to ensure they guarantee things such as the leisure together with other items are carefully checked…..especially for the very long haul.
No gate manager on scene. Still not telling the crowd at the gate a thing. When. I requested was informed the flight had boarded but not taken off. But no rationalization regarding why. It’s not a weather conditions issue as well as flight has long been recreated.
The entire crew workers was good , but this man went beyond the roles expectations and ought to be praised and acknowledged. I’m also happy we get yourself a snack again.
I am unhappy to mention I'm unhappy in American Airline’s dealing with of this subject. We hardly ever obtained our baggage until late within the working day on March thirteenth. To include insult to damage we had been charged $25 per bag by American Airlines for our return flight dwelling Regardless that we didn’t fork out to check our baggage on the way in which for the Virgin Islands.
We flew Nearly within eyesight from the place, after which you can the captain arrived on and said which the specialized difficulty was acting up, and rather than landing exactly where our location was, they needed to change back again to obtain it serviced by individuals which could in fact do that.
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I'm astonished at The dearth of shopper service at American Airlines. I used to be a flight attendant for thirty several years and took fantastic pride during the instruction I obtained from American. Over a the latest vacation I viewed a passenger and agent argue about which one was ruder. There isn't any apparent enforcement of grooming rules anyplace in the company.